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Elements and Performance Criteria

1. Assess the situation and determine priorities
   • Seek incident information from appropriate on-site personnel
   • Monitor changes in the nature, extent and potential implications of the incident
   • Develop incident response tactics based on analysis of the situation and consistent with the philosophies and strategies of the organisation
   • Identify required resources in accordance with the tactics developed
   • Continually review objectives in light of information updates, reports and feedback
2. Manage incident control centre
   • Brief incident control centre personnel on the scenario and tactics, their roles and responsibilities, and of the way the centre will operate
   • Allocate tasks to incident control centre personnel commensurate with their roles and level of competence
   • Monitor performance of incident control centre personnel and review as the incident unfolds to determine ongoing requirements
3. Liaise with internal management and support structures
   • Regularly brief and provide communications to appropriate personnel in accordance with procedures
   • Monitor and review resources to determine changing requirements in accordance with changing circumstances
   • Ensure resources are available as required
   • Liaise with relevant management and support structures to provide and/or obtain guidance and support
4. Ensure communications systems are effective
   • Establish communications with personnel at the incident scene
   • Establish communications with other personnel on or off-site as required
   • Ensure communications systems are managed to provide optimum capability
5. Conclude and review incident activities
   • Account for all personnel and other resources
   • Conduct a debrief and complete company incident reports
   • Evaluate and review tactics and procedures
   • Evaluate and document effectiveness of the control function and its interaction with command organisations
   • Communicate reports in accordance with company procedures

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.
Incident response	Incident response includes one or more of the following: deployment of site incident response personnel containing/controlling the incident at source and or its spread search and rescue operations engagement of external emergency services (such as fire, ambulance, rescue and military) liaison with other agencies (such as environmental, clean-up and specialised troubleshooters) evacuation hazard control Incident response actions must: be in accordance with and relevant to organisation procedures use appropriate response equipment, where required prioritise the safety and/or successful recovery of personnel and others affected by the incident response not inhibit effectiveness of the incident response or further contribute to the incident
Tools and equipment	Equipment and tools include one or more of the following: schematics, designs, detail drawings and maps/charts data systems, computers systems and electronic aids manuals, designs, operation procedures and instructions emergency vehicles or equipment vessels and aircraft rescue equipment first aid equipment

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

communicate effectively with internal and external stakeholders in stressful situations

develop and amend incident response tactics based on information available

negotiate and communicate with internal support structures set up to assist with logistics planning, operations and external affairs

identify resource needs and allocate and manage resources

complete reports and records

read and interpret information from a range of sources including procedures, reports, numerical information and charts.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

regulatory framework

organisational procedures, including those covering:

safety, hazards and hazard control

incident, fire and accident

environmental protection

risk assessment/risk management

relevant facility fire management and safety systems

communication systems

emergency response plans

hazard identification and control

incident management techniques and tactics

operational duration of essential equipment

how to communicate effectively under stress.

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